Agentic AIMay 10, 20258 min
Building CloudIQ with RAG and Workflow Automation
How to connect enterprise knowledge sources into one intelligent cloud operations assistant.
Cloud operations teams lose time jumping across tools. CloudIQ solved that by bringing enterprise knowledge and cloud intelligence into one AI entry point.
The Challenge
Engineers had to check SharePoint, ServiceNow, dashboards, and scripts before taking action.
The goal was one assistant that finds the right source and gives clear next steps.
Architecture
CloudIQ uses retrieval to pull grounded context from enterprise systems and combine it with live cloud API responses.
A routing layer decides which data sources to query based on user intent.
- SharePoint and ServiceNow connectors
- AWS, Azure, and GCP cloud API connectors
- Workflow automation integration for remediation
Impact
The platform reduced repetitive manual work and improved consistency in incident handling.
- 30+ manual hours saved per month
- 70% reduction in repetitive reporting effort